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Privacy Policy

Last updated: 06/10/2026

1. Who we are

Pitch Time ("we", "us", "our") provides software to help soccer coaches and clubs plan lineups, manage substitutions, and track fair playing time. Our services include the web app at pitchtime.app and related sites, content, and features (the "Service").

We act as a data controller for most personal data described here. For data entered by clubs about their players/parents, we act as a processor for the club.

2. What data we collect

We collect:

  • Account info (name, email, password hash)
  • Club/team data (team names, game schedules, rosters)
  • Player data (names, jersey numbers, positions, playing time)
  • Parent/guardian details if provided by coaches
  • Payment info via Stripe (we don't store full card numbers)
  • Technical data (IP, device, browser, app logs)
  • Support interactions and feedback

3. Who can see team data

Team data in the Pitch Time mobile app — player names, playing time, positions, goals, and assists entered by coaches — is visible to the coach who entered it and, for coaches whose team is part of a paid club subscription, to the administrator of that club. No player data is visible to any other user.

4. How we use data

We use data to:

  • Provide and improve the Service (lineup planning, playing time tracking)
  • Authenticate users and secure accounts
  • Process payments and subscriptions
  • Provide support and respond to requests
  • Send service and product updates (you can opt out of marketing)
  • Comply with legal obligations and enforce our terms

5. Legal bases (GDPR)

We rely on:

  • Contract (to provide the Service)
  • Legitimate interests (product improvement, security)
  • Consent (where required for marketing)
  • Legal obligation (compliance with law enforcement, tax, etc.)

6. Sharing & third parties

We share data with trusted providers under contract, including hosting, analytics, support, payments (e.g., Stripe), and communications. See our Sub-processors list.

We may disclose data to comply with law or protect rights.

7. Data location & transfers

Data is primarily stored in Australia and/or the EU via reputable cloud providers. If we transfer data internationally, we use appropriate safeguards (e.g., Standard Contractual Clauses where applicable).

8. Security

We implement security measures including encryption in transit, access controls, and regular backups. See our Security Overview for details.

9. Data retention

We retain data as long as needed to provide the Service or as required by law. You can request deletion; some data may remain in backups for a limited time.

10. Your rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your data
  • Object to or restrict processing
  • Port your data
  • Withdraw consent (where processing is based on consent)

Contact us at privacy@pitchtime.app to exercise rights. We may need to verify your identity.

11. Children's data

The Service is for adult coaches/administrators. If you add minors' details, you confirm you have appropriate consent or a lawful basis to do so.

12. Marketing communications

You can opt out of marketing emails via the unsubscribe link. Service/transactional emails are required for your account.

13. Cookies & tracking

We use cookies and similar technologies for authentication, analytics, and improving the Service. You can manage cookies via browser settings; some features may not work without them.

14. Data Processing Addendum (DPA)

For EU/UK customers, our DPA forms part of these terms and governs our processing as a processor.

15. Free web tools and AI assistant connector

Our website offers free tools (lineup builder, substitution timer, formation board, calculators, season tracker and schedule generator) and a connector that lets AI assistants such as ChatGPT and Claude use our lineup engine (https://pitchtime.app/mcp).

  • Web tools run in your browser. Names and match details you enter stay on your device (in the page, in a share link's URL fragment, or in your browser's local storage) and are not sent to our servers. Share links are encoded, not encrypted: anyone you send a link to can read it.
  • The AI connector processes the details your assistant sends (for example player names, game length and format) in memory to compute a result and returns it to your assistant. We do not store, log or forward those details. Your AI assistant provider handles the conversation under its own privacy policy.
  • These tools need no account. The lineup and timer pages load no analytics or support widgets; other tool pages use the cookies described in section 13.

16. Contact

Questions or requests? Email privacy@pitchtime.app.